What Do the Error Pages in ABM Service Mean?
ABM Service shows its own page, in plain words, when an address does not exist or a screen fails while it is being drawn. Each page offers a way back to Home, which these pages call the dashboard, and in most cases your unsaved changes on other screens are still there behind it.
What does "There is no page at this address" mean?
There is no page at this address means the address in your browser does not lead to any screen in ABM Service. The page has no menu of its own. It shows the address it was given, says If you came here from a bookmark, it is out of date — the dashboard is the home page., and offers Go to the dashboard, which takes you to Home. The browser tab's title says Page not found.
This usually happens with a bookmark or a remembered address from the old web portal, whose addresses are different. To fix it:
- Select Go to the dashboard.
- Go to the screen you wanted from the menu.
- Bookmark that screen again, and delete the old bookmark.
If you are reading the message to someone in support, read out the address it shows; that is why it is there.
What should I do when it says "Something went wrong on this screen"?
Something went wrong on this screen means the screen you opened failed while it was being drawn. The page says Reload the page to carry on. If it happens again, tell support what you were doing when it did. and offers two buttons:
- Reload the page — loads the screen again from the start. This fixes most one-off failures.
- Go to the dashboard — loads Home from the start instead.
Both buttons reload ABM Service in this tab, so anything unsaved in the tab would be lost. What survives depends on what failed. When a list, a customer screen or Home fails, only that screen is replaced: a call or customer you had left with unsaved changes is still kept, its reminder is still in the bottom-left corner, and your browser asks before a reload would lose it.
- Select each reminder in the bottom-left corner, if there are any, and save or discard that work.
- Select Reload the page.
- Tell support what you were doing, if the same screen fails again.
When a call screen or a new call screen fails, the error page replaces everything in the tab, and the reminders in the bottom-left corner disappear with it. What you had typed on that call, and on any other call open in the tab, cannot be recovered. A customer, a contact or a Quick call card you had left with unsaved changes can still be kept, though, and neither button on the error page asks before it reloads. So before you reload:
- Press your browser's Back button (in the ABM Service desktop app, the back button on the side of your mouse, if it has one). If that goes nowhere, select Reload the page.
- Select each reminder in the bottom-left corner, if they come back, and save or discard that work. A reminder for a call can come back too, but that call's typing is gone: opening it shows the call as it was last saved.
- Tell support what you were doing when the call screen failed.
Why does a call or customer say it was not found?
A message such as Call followed by a number and was not found., or Customer followed by an identifier and was not found., means ABM Service looked for the record the address points at and the database has no such record. The number or identifier in the message is the one in the address, which is not always the call number or customer code you see on the lists. This usually comes from an old or mistyped link or bookmark. Instead of the link, find the call on the Calls list or the customer on the Customers list and open it from there.
The call screen and the customer screen can also show a message starting Could not load this call: or Could not load the lookups:, followed by the reason. That means the record, or the lists of choices the screen needs, could not be read just now, for example because the connection dropped. Go back, or reload the page, and try again; if it keeps happening, tell support and read them the whole message.